Operators actively reach customers in order to promote your products and services, or information important to you. The program of the auto-dialing phone numbers will ensure your campaign to maximize efficiency and reduce costs. Thanks to on-line monitoring we evaluate the initial results of the campaign within the first few hours. Then we consult the initial reaction to your campaign with you, in order to achieve increased success.

Acquisition of new customers / Telesales

In accordance with your needs a suitable group of potential customers is selected and reached by our highly trained phone operators with the aim of presenting your products and services and also obtaining the new clients.

Up-Sell & Cross-Sell Activities

We contact your existing customers offering higher product model (up-sell), or we offer to purchase other products of your company (Cross-Sell). The sales process actively and effectively allow using the potential of your customers and increasing your revenue.

Organizing business meetings

We organize the business meetings with your sales representatives on behalf of your company in a pre-defined regions and times.

Professionally asked questions directly to the customers will find his view of the meetings. We prepare a profile of your sales representatives using the answers and we let you know how they are perceived by your customers.

Mystery Calling / Mystery Shopping

We help you to identify and eliminate gaps in direct communication with customers. We provide an impartial assessment of the quality of services provided through fictitious purchases or expressed an interest to your products and prepare proposals and recommendations for improving your sales process. We find your level of customer service in terms of current clients - compliance with standards of communication, willingness and competence of personnel, the ability to actively reaching out to customers, offer additional products, building a relationship with clients.

Management claims

We motivate your clients to maintain an agreed maturity of invoices. If there is a non-payment claim in your accounts, we help you with its recovery. We use professional, tight, strong approach and the effect of a third party, in which borrowers will become more aware of the seriousness of the situation.

Telephone market research and customer satisfaction

We find the perception of your company's current and potential customers and preferences of individual products and services. It provides feedback to the current ad campaign.

Are you interested in customer satisfaction? Learn how you are perceived by your clients.

Retention Activities

Satisfaction and loyalty of current customers are important factors of success. With appropriately aligned activities we can stop your clients from walking off to a competitor.

Updating and creation of contact databases

We update your database with the required data to get information on current preferences of your customers. When contacting clients we also arrange the sale of your products and services. Thanks to the customer satisfaction survey your sale can be effectively increased.

Welcome calls

Welcome calls are an excellent option to start building customer loyalty since first moment of the inception of your business relationship. Learn how the customer is satisfied with the sales process. We help him with the basic configuration of the product, recommend him to your web site, and answer any questions. You are provided with the immediate feedback from your customers.

Promotion Marketing Campaign

Support your marketing campaign and use the options available- customers targeted by SMS messages, e-mails, letters or parcels.

Direct Marketing

To enhance the effectiveness of your marketing campaign, we directly addressed to specific prospective customers, by sending brochures, covering letters, gifts. Later, they will be contacted by phone, so all additional questions about your products and services can be promptly answered