Operator passively receives a call from a customer to fill the required information, navigation or to provide technical assistance. Using the IVR (interactive voice system) ensures the proper sorting calls according to themes, selected product and language. By combining IVR, specific messages, operator and voice services, your Info-line becomes a right point of contact for your customers

Info-line

We provide information to consumers about your products and services through the Hotline. Requirements can be processed 24/7.
Free number (0800) allows free use of Info-line to your customers. It is a powerful marketing tool, so you ensure growth in customer satisfaction and loyalty. You allow everyone to connect while the customers don’t have to worry about the financial budget, because all costs are fully accounted to you –the user of the service.

Order Line

We arrange taking orders or advising customers in selecting the right product.

Help Desk / Service Desk

We process technical support for your products and services ranging from basic to complex questions.

Call back

The customers enter their phone number at your web domain and we will contact them. Then we evaluate their wishes and requirements and also answer all questions.

CRM (Customer Relationship Management)

Customer relationship management is a long-term strategic activity of each company. The availability of accurate records of customer contacts via the link CRM system and call center provide an active focus on customer needs. A higher customer loyalty is an attainment, and also increasing customer’s satisfaction and maintaining a long-term relation.

IVR (Interactive Voice Response)

Automatic voice tree allows interactive connection with the customer. Ideal for Info line is a combination of IVR and operator, which is secured properly by sorting calls by theme, product, and the chosen language. If there isn’t any free operator at the moment, the customers can be, for example, listening to the company's current products.
The customer may be identified in advance based on a PIN to provide "offline" information without the active input of the operator. IVR is also used outside working hours, where customers are navigated to different products information. There is a possibility of leaving voice messages.